Privacy Notice

AJW Experience Group Limited
 4 High Street, Shepperton, Middlesex, United Kingdom, TW17 9AW

We are committed to protecting the privacy and personal data of everyone who engages with our services. This notice outlines how we collect, use, share, and protect your data in connection with a survey being conducted by AJW Experience Group Limited.

For the purposes of UK data protection legislation, the Data Controller is:

AJW Experience Group Limited
 4 High Street, Shepperton, Middlesex, United Kingdom, TW17 9AW
Data Protection Officer: Alex Warner, Managing Director
Email: alex@ajwexperience.co.uk

1. What this Privacy Notice covers

This document explains:

  • What personal data we collect and why we collect it
  • How we use and store your data
  • Who we may share it with
  • How long we retain your data
  • Your rights under UK GDPR
  • How to contact us if you have questions or wish to exercise your rights

2. Why we collect your personal data

We are conducting a survey to gather feedback and insights to help improve our services. In doing so, we may collect personal data including your name, contact information, and responses to survey questions.

We act either as a data controller (when we determine how and why your data is used) or a data processor (when handling data on behalf of another organisation).

We may also collect limited technical data (such as IP address and device type) when you access the survey platform. This helps us ensure the security and integrity of the service.

3. Lawful basis for processing

We will only process your data where we have a valid legal basis to do so. This may include:

  • Consent – where you have given clear permission for us to process your data (e.g., by agreeing to take part in the survey)
  • Legitimate interests – to help us understand customer needs and improve our services
  • Legal obligation – where we are required to retain or share data in line with legal or regulatory duties

4. Sharing your personal data

We do not sell your data. We may share your personal data with:

  • Trusted third-party service providers who help us manage the survey and analyse responses (only under strict data protection agreements)
  • Government or regulatory bodies, where required by law
  • Other members of AJW Experience Group Limited, where necessary for legitimate business purposes

5. How we store and protect your data

Your personal data is stored securely on servers located within the UK or other countries deemed by the UK government to provide adequate protection.

We apply appropriate technical and organisational measures to keep your data safe. These include:

  • Secure servers and encrypted data transfer
  • Access controls to restrict who can view your data
  • Regular staff training on data protection

Where possible, we will anonymise or pseudonymise your data to protect your identity.

6. Data retention

We only keep your personal data for as long as necessary. This typically means:

  • Survey data (identifiable): up to 12 months after survey closure
  • Anonymised survey data: retained indefinitely for research and analysis
  • Marketing data: retained for a maximum of 4 years, unless you opt out sooner

We may retain data longer if required to comply with legal obligations or to resolve disputes.

7. Your rights

Under UK GDPR, you have the following rights:

  • Access – request a copy of the personal data we hold about you
  • Rectification – request correction of inaccurate or incomplete data
  • Erasure – request deletion of your data in certain circumstances
  • Restriction – request limitation of data use while we resolve a concern
  • Objection – object to processing where we rely on legitimate interests
  • Portability – request transfer of your data to another provider
  • Withdraw consent – withdraw consent where this was the basis for processing

To exercise your rights, contact:
Alex Warner (Data Protection Officer)
Email: alex@ajwexperience.co.uk

We aim to respond to all requests within 30 days. If we cannot do so, we will inform you within that time.

8. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can try to resolve the issue.

If you are not satisfied, you can lodge a complaint with the Information Commissioner’s Office:

ICO Contact Details
 Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
www.ico.org.uk

9. Updates to this notice

This Privacy Notice may be updated from time to time. Any changes will be published on our website or survey platform with the date of the latest revision.