Customer Online Survey

Step 1 of 3

Have you used London Overground?*

Gender*

Age*

What is your nearest London Overground station?*

This field is hidden when viewing the form

Customer

How often do you use London Overground?*

Thinking about the last time you travelled on London Overground, which TWO OF THESE AREAS IN PRIORITY ORDER were most important to you when choosing which mode of transport to use?

Planning a journey

Priority 1*

Priority 2*

Arriving at and using the station

Priority 1*

Priority 2*

The train journey

Priority 1*

Priority 2*

Overall, how satisfied were you with your most recent journey on London Overground*

Where on London Overground did you start your last journey?*

Where on London Overground did you finish your last journey?*

Which TWO IN PRIORITY ORDER of these did you think are good about London Overground?

Planning a journey

Priority 1*

Priority 2*

Staff

Priority 1*

Priority 2*

The station experience

Priority 1*

Priority 2*

The train journey experience

Priority 1*

Priority 2*

Which TWO OF THESE areas IN PRIORITY ORDER did you think could be improved about London Overground?

Planning a journey

Priority 1*

Priority 2*

Staff

Priority 1*

Priority 2*

The station experience

Priority 1*

Priority 2*

The train journey experience

Priority 1*

Priority 2*

Do you have any comments that might help London Overground improve the service it provides for customers?

This field is hidden when viewing the form

Non or Infrequent Users

Why did you choose not to use London Overground for a recent journey? (Please tick as many as are relevant to you).*

Which TWO of these in priority order, if improved, would make you use London Overground?

Priority 1*

Priority 2*

Are there any journeys that you currently make that you think you could make using the Overground’?*

If you were to make a journey on London Overground, where would it most likely be FROM?*

If you were to make a journey on London Overground, where would it most likely be TO?*

Do you have any comments that might help improve London Overground and make you choose to travel on it?

London Overground Survey

Customer

Non or Infrequent Users